Terms and Conditions

WHAT IS THE DELIVERY TIME FOR MY ORDER?

Orders will be delivered within 2-3 days. 

WHAT IS THE COST OF DELIVERY? 

For any order over QAR 250, your delivery is completely free. If your order is less than QAR 250, there will be a delivery charge of QAR 25. 

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open 7 days from 9:00 a.m. to 8:00 p.m.

You can contact our customer service by filling in the form on the CONTACT US page and we will get back to you within 24 hours. If you prefer to speak to our team directly, please call +974 44665750

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using Mastercard or VISA.

WHAT IS THE REFUND & EXCHANGE POLICY?

1. Returns will be accepted within 7 days from the date of
2. Exchange of product(s) is acceptable within 14 days from the date of
3. Products can only be exchanged
4. The value of the exchange must be equal to or higher than the original
5. Supplier warranty is applicable for products under
6. For hygiene and safety reasons, undergarments, ear plugs, swimming goggles, socks, mouth guards, water bottles and other similar products cannot be refunded or
7. All products to be exchanged/returned must be in new and resaleable condition, in the original packaging and accompanied by the original sales
8. The customer must present the original sales invoice when requesting a repair of the
9. If the repair period exceeds 15 days, the store will provide the customer with a similar alternative
10. For goods that cannot be replaced, a refund will be issued in accordance with the refund policy, provided all conditions are
11. Items from Go Sport Doha City Center can only be returned or exchanged there, as it is an outlet
12. For electronic items, returns or exchanges will be accepted only if they are unopened and in their original packaging, unless they are defective.
13. Customized or personalized products cannot be returned or
14. Refunds will be processed using the original payment
15. Damaged or defective items can be returned or exchanged within 3 days of purchase subject to
16. Items returned with a gift receipt will be eligible for exchange
17. This policy is subject to the terms and conditions of Law No. (8) of 2008 regarding consumer protection and its executive regulations, unless amended

COMPANY RIGHTS

Please note, Al Mana Fashion reserves the right to refuse refunds and/or exchanges on items that are:

• unfit for resale
• exchange made outside of the 14-day time frame
• refund made outside of the 7-day time frame

Such cases will not be accepted. Products will be sent back to the customer and shipping cost will be charged to the customer accordingly (if exchange/refund are automated through website or else this section has to be removed).

WHAT IS THE COST OF RETURNS?

There are no additional shipping charges for the item. It is free for one time ONLY.

HOW TO RETURN OR EXCHANGE YOUR ORDER?

Step 1: Make sure you have read the refund & exchange policy. 

• Is the product in its original condition? 
• Do you have the original receipt? 
• Are you making the claim within the given time period? 

Please double check if you meet the requirements. 

Step 2: Email us atcourir_mirqab@almana.com or give us a call at +974 44665750. 

Step 3: We will come and collect or exchange your item for free.