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a) Refunds are acceptable within a period of 7 days of purchase (as per invoice date)

b) All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction

c) Please note that it may take up to 5 working days to process your refund after we have received your returned item(s)

d) It may take up to 5 to 21 days for the amount to reflect in your Credit/Debit Card after refund is processed

e) The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for refund

f) For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: shoe soles, socks, cleaning products.

g) Please note that Shipping fee is not refundable. However, if refund is due to a manufacturing defect or damage of product during the delivery process then the Service and delivery charges are fully refundable. However, Value Added Tax (VAT) on the product will be refunded EXCHANGE

a) Exchanges are acceptable within a period of 14 days of purchase (as per invoice date)

b) Exchange product value should be equal or higher than the original purchase

c) The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for exchange

d) Please note that only ONE TIME EXCHANGE of product is allowed within 14 days of purchase (as per invoice date)

e) For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: shoe soles, socks, cleaning products.

f) There are no extra shipping charges for the item to be exchanged – Free for one time ONLY COMPANY RIGHTS Please note, Al Mana Fashion reserves the right to refuse refunds and/or exchanges on items that are: • unfit for resale • exchange made outside of the 14-day time frame • refund made outside of the 7-day time frame Such cases will not be accepted. Products will be sent back to the customer and shipping cost will be charged to the customer accordingly (if exchange/refund are automated through website or else this section has to be removed).

Step 1: Make sure you have read the refund & exchange policy.

Is the product in its original condition?

Do you have the original receipt?

Are you making the claim within the given time period?

Please double check if you meet the requirements.

Step 2: Email us at courir_mirqab@almana.com or give us a call at +974 44665750.

Step 3: We will come and collect or exchange your item for free.

Refunds are acceptable within a period of 7 days of purchase (as per invoice date) All Credit/Debit Card refunds will be credited back to the original payment card used for the transaction Please note that it may take up to 5 working days to process your refund after we have received your returned item(s) It may take up to 5 to 21 days for the amount to reflect in your Credit/Debit Card after refund is processed The product must be in its original packaging and in a sellable condition with relevant tags attached. Goods found to be dirty, stained, damaged, torn or abused will not be entertained for refund For hygiene reasons, the following products cannot be returned as soon as their packaging has been unsealed: shoe soles, socks, cleaning products or other hygiene products. Please note that Shipping fee is not refundable. However, if refund is due to a manufacturing defect or damage of product during the delivery process then the Service and delivery charges are fully refundable. However, Value Added Tax (VAT) on the product will be refunded

There are no additional shipping charges for the item. It is free for one time ONLY.

Refunds are acceptable within a period of 7 days of purchase (as per invoice date).